Orders & Tracking

How can I track my order?

Once your order has been shipped, tracking details may be shared through your registered email address or WhatsApp, where available. You can also check your order status through your account.

Can I cancel my order?

Please contact us as soon as possible if you need to cancel an order. Cancellation may be possible before the order is shipped, subject to the applicable order and cancellation terms. Once shipped, cancellation may no longer be available.

My order is delayed. What should I do?

Check your order status and tracking details first. If the shipment has not updated or your order appears delayed, contact our support team with your order number so we can guide you.

Returns, Refunds & Product Issues

What should I do if I receive a damaged or incorrect product?

Please contact us promptly and provide your order number, clear photographs of the product and packaging, and an unboxing video if available. These details help us review the issue. Return, replacement or refund eligibility will be assessed under the applicable policy.

How do I request a refund?

Contact our support team with your order number and the reason for your request. If your request is approved under the applicable policy, we will guide you through the next steps. Processing time may depend on the payment method and other relevant checks.

Can I return any product?

Returns depend on the product, the reason for the return and the applicable return policy. Please review the relevant policy or contact support before sending an item back. Do not ship a return until you receive instructions.

Shopping & Your Account

Do I need an account to shop?

Some shopping features may be available without an account, while an account can help you manage orders and access account-related services. Follow the checkout instructions shown on the website.

I am having trouble signing in or registering. What should I do?

Check that your details are entered correctly and try again. If the issue continues, contact support and describe the problem. Never share your password or one-time verification code.

How can I contact a seller?

Where seller contact details or store information are available on the website, you may use them for product-related queries. For order disputes or assistance that requires marketplace support, contact our support team.

Vendor Support

How can I register as a vendor?

Visit the Vendor Registration section on our website and follow the registration instructions. Complete the required information and submit any requested details. Approval and activation may depend on verification and applicable marketplace requirements.

Where can I get help with products or orders?

Vendors should sign in to their vendor dashboard to review available product and order tools. If a feature is unavailable or an order requires assistance, contact our support team with the relevant details.

How do withdrawals and payments work for vendors?

Withdrawal availability, eligibility, processing and applicable charges depend on the marketplace’s current vendor payment terms and account status. Review the vendor dashboard and applicable terms, or contact support for help with a specific withdrawal.

I have a problem with my vendor account. What should I do?

Contact support with your registered vendor email address and a brief description of the issue. Include screenshots where useful, but do not send passwords, OTPs or complete payment credentials.

Still Need Help?

We believe support should be clear, respectful and accessible. If you cannot find the answer you need, contact us and include the details relevant to your enquiry so we can assist you more efficiently.

Email: support@suratfashionmarket.com
Phone: 8401827535

For order-related enquiries, please include your order number. For vendor-related enquiries, use your registered vendor email address.