CANCELLATION, RETURN & EXCHANGE POLICY

Surat Fashion Market 

1. Order Cancellation

Customers may request cancellation before the order has been dispatched.

Cancellation requests are subject to order status and seller confirmation.

Once an order has been dispatched, it cannot ordinarily be cancelled through the standard cancellation process. Customers may contact support if they believe there is an issue with the order.

If a cancellation is approved after payment, the eligible refund will be processed to the original payment method.

2. Return Eligibility

Returns are accepted only in the following situations:

• The product is received damaged.

• The product is defective.

• The customer receives a product different from the one ordered.

Return requests must be submitted within 7 days from the date of delivery.

Returns for change of mind, personal preference, colour preference, size preference or reasons unrelated to damage, defects or incorrect delivery are not accepted under this policy.

3. How to Request a Return

Customers should follow these steps:

1. Contact support within 7 days of delivery.

2. Provide the order ID and reason for the return.

3. Share clear photographs or videos showing the issue.

4. Wait for confirmation and return instructions.

5. Send the product back only after receiving return authorisation and instructions.

4. Product Condition for Returns

Returned products should be:

• Unused and unwashed.

• In their original condition.

• Accompanied by original tags, packaging and accessories, wherever applicable.

Products showing damage caused by misuse, alteration or handling after delivery may not qualify for a return.

5. Exchange Policy

Exchanges are considered only for eligible cases involving damaged, defective or incorrectly delivered products.

Exchange requests are subject to product availability and seller verification.

If an exchange cannot be arranged, an eligible refund may be considered.

6. Handmade and Customised Products

Handmade and customised products may require additional preparation time.

Their dispatch timeline may range from 2–10 working days, depending on the product.

Customers should review the product description and estimated dispatch timeline before placing an order.

7. Return Verification and Approval

All return requests are subject to verification by the seller and Surat Fashion Market.

Customers will receive return instructions after their request has been reviewed.

Sending a product back without prior return authorisation may delay the resolution process.

8. Refund After Return Approval

Where a return is approved and the product has been received and verified, the eligible refund will be processed to the original payment method.

The time taken for the amount to reflect depends on the payment gateway and the customer\'s bank.

9. Contact for Returns and Cancellations

For assistance, please contact:

Email: support@suratfashionmarket.com

Website: https://suratfashionmarket.com

Please include your order ID in all communications to help us resolve your request efficiently.

We aim to provide a fair, transparent and reliable shopping experience for every customer.