Contact Information
Have a question? We're here to help with your orders, returns, refunds, and seller enquiries. Contact our support team for assistance.
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You can cancel your order before it is dispatched for shipment. Once your order has been shipped and is out for delivery, cancellation is no longer possible. To request a cancellation, contact our support team as soon as possible via WhatsApp or email at support@suratfashionmarket.com. Once your order has been shipped, we will share the tracking number via email or WhatsApp. You can visit the relevant courier company's website, enter your tracking number, and track your delivery. If you have not received your tracking details, please contact our support team.
Registration may take additional time if account verification or vendor approval is required. If your registration is still pending or you are having trouble logging in or updating your account details, please contact support@suratfashionmarket.com. Our team will guide you through the next steps. If you want to become a seller on Surat Fashion Market, click “Become a Vendor” and follow the registration instructions. You may need approval before you can start selling.
Browse our collection, choose your favourite products, add them to your cart, and proceed to checkout by following the instructions on our website. If you have questions about a product, you can contact the seller directly if their contact details are available. Otherwise, contact our support team at support@suratfashionmarket.com, and we will help you connect with the seller depending on the nature of your query.
After your order has been shipped, we will send you the tracking number via email or WhatsApp. Visit the relevant courier company's official website, enter the tracking number, and check your shipment status. If your tracking number has not arrived, the tracking information is not updating, or you need assistance with delivery, contact support@suratfashionmarket.com with your order number.
Refunds are available for eligible cases under our applicable return and refund policy. Returns are not accepted without a valid reason. If you receive a damaged, defective, or incorrect product, contact support@suratfashionmarket.com and provide your order number, clear photos of the product and packaging, and a clear unboxing video showing the parcel being opened and the product received. Our support team will review your evidence. If your claim is verified and eligible, we will assist with a replacement or refund according to the applicable policy. Please keep the original packaging until your complaint is resolved. If your refund request is approved, it will generally be processed within 2 days. The time taken for the money to appear in your account may depend on your bank or payment provider. For payment problems, such as money being deducted without order confirmation or a failed payment, contact our support team with your payment reference. For general enquiries, business partnerships, and other non-order-related questions, email info@suratfashionmarket.com. Thank you for choosing Surat Fashion Market.